Logistics isn't as simple as certain amount of money per kilometer. Some places are harder to access since no roads, no business connections etc. Many companies order the logistics service from another company and hardly accessible or areas where the cooperative logistics company doesn't operate another company gets involved and puts in it's percentage and the price has a snowball effect.
Sending e-mails to official site will hardly do you any good. They probably don't even read them.
My advice to you is to find a company in your country that operates in Italy-Cyprus line and try to speak to them. My brother orders all it's techincal junk from USA and uses UPS, FedEx or DHL. There are probably cheaper export companies too but these are reliable and operate everywhere. Plus he gives the bills to his company
Hope this was helpful for you