>>> unrossonero:
1) i'm actually a fan of traditional photography and prefer prints on paper. would you *please* get me copies of your best shots? you could mail them to my postal address, but you would have to hurry cos i'll soon be leaving for a lengthy overseas vacation. i'd cover your expenses, of course.
2) may i ask whether your superstition is restricted to football or affects other spheres of life, too? have you ever considered to... just... ban that ridiculous concept from your life?
3) there were no numbers given. you always take my lil' teasing remarks way too seriously...
well, i do consider the price a moderate rip-off. i had looked into these "club in association with tour operator" package deals before and they're *never* fair-priced. for example, a trip to the CL match milan-borussia organized by the borussia travel agency and including no other services than flight, transfers and 1 night hotel accomodation cost around 500 euro. the ticket was an EXTRA! and we're talking a simple CL stage 2 group match here, not the final. VIP package [same plane as the team, 2 nights at 5star hotel, sightseeing tour, transfers] was around 1500 euro, if my memory doesn't fail me. again, the price did not include the ticket, so add at least another 116 euro for an adequate primo anello rosso one!
of course your tour operator *should* be held accountable for scheduling the return flight without considering enough leeway in case of overtime/penalty shootout and failing to provide their service without inacceptable delays, causing you further + unexpected expenses, but can they be held liable? i don't know the smallprint...
no matter what, if i were in your situation, i'd draw up a nice letter [polite yet assertive... you know best how to do this
] outlining their inadequate service + information policy and asking for a refund of the expenses caused by their mistake. a cc would be sent to the milan headquarters, along with a suggestion to select their tour operator of choice a bit more carefully in the future. you may want to have some other dissatisfied customers [your brother] write similar letters to add some weight to your claims.
*on the other hand* it can't really be argued that 400 extra flights will cause havoc on any airport. logistics, such as plane availability + departure slots couldn't be organized well in advance and some eventualities probably just had to be left to pure chance. therefore announced departure times couldn't be anything but very rough approximates and passengers should have been prepared to put up with some inconveniences...
but of course it's still worth a try to have the rip-off reversed - and as i said, who if not you would have the expertise... then again, an easier solution - with instant gratification - would be to increase your hourly + retainer rates + make your clients pay for your losses...
sooo, long story short: consider yourself privileged. you were there when milan made history and to be part of that should outweigh any negative + forgettable experience on the fringes of an otherwise unforgettable event! :devil2: